For many corporate travelers, business travel booking processes just aren't working. That's not conjecture – it's one of the findings from a survey we conducted among regular corporate travelers.
We reviewed the findings with leading figures from the business travel sector, and a clear picture emerged of a corporate booking experience that too often isn't keeping pace with modern travelers' expectations.
Corporate travelers book half or more of their travel outside approved tools
Would like to see better rates and availability on employer's booking tool
But there's good news too... In our report we explore what industry leaders are doing to close the gap, and how corporates and travel management companies (TMCs) can give travelers a better experience.
As well as hard data on the booking behavior of corporate travelers, the report takes a detailed look at how rates, technology and content are all key to getting travelers back in-program, with insights from top travel buyers and TMC executives.
"The industry has seen a significant increase in leakage from hotel programs, which is a major reason why we introduced RoomIt. Corporate travelers have a higher need for more property and rate options and better availability"
- Valentijn Bilars, RoomIt by CWT
Download the full report to learn:
- The changes in the booking behaviour and the dissatisfaction that is causing hotel leakage
- The critical factors to meet the traveler’s needs: choice, rates and availability
- What industry leaders are doing to close the gap, and how corporates and travel management companies can give travelers a better experience